StarPound Brings Covergence Technologies to MSIH/Monet

International Call Center With Seamless Integration with CRM, Financials, and Knowledge Base Deployed in Under 60 Days

ATLANTA, Ga. — September 1, 2009 — Mobile Services International Holdings (“MSIH”), today announced that it has chosen StarPound Technologies' open-source software platform to augment and enhance the service offerings for its global customer base. StarPound's open platform is enabling MSIH to unify information from a variety of sources to streamline key business processes, and to communicate-enable those business processes using Voice over IP technology — resulting in lower internal costs, increased productivity, and a higher degree of customer service.

"Partnering with StarPound Technologies provided us with a unique nexus of technologies, which we simply couldn't find with any other vendor.” said Keith Kelly, CEO of Mobiles Services International Holdings. “The resulting solution gives us the capability to bring together vast amounts of information together within our workflows, and to directly impact our ability to deliver value to our customers.  It's the sort of efficiency you routinely hope for with software solutions, but one that is rarely actually achieved.”

“From the outset, the StarPound team realized that our software platform could address some enormously complex business problems.” said Scott Burkett, Chief Operating Officer of StarPound Technologies.  "The MSIH team was faced with a critical need to launch an international call center which seamlessly integrated a variety of disparate backend systems.  Additionally, this center needed to be production-ready within a very tight timeframe.  By leveraging the flexibility of our software platform, we were able to very quickly deliver this solution to MSIH, and put them in a great position to better serve their customers."

By using StarPound's Studio product to model and deploy the unique business process requirements presented by MSIH, StarPound fundamentally created a system that not only improved the efficiency of those processes, but also tracks each and every aspect of a transaction. “MSIH is a perfect example of a complex company that is able to achieve an almost unimaginable return on their deployment of our product.” added Burkett. “We take great pride in the fact that we were able to provide this unique solution to MSIH, and very quickly see the impact on their bottom line.” 

Kelly, CEO of MSIH, concurred, "StarPound’s software platform gave us a tremendous boost in terms of our technology arsenal. It made our business operate better, and enhanced our revenue position at the same time. Our experience working with StarPound proven to be one of those rare exceptions where software was delivered ahead of schedule and actually exceeded our specified requirements. We found their team to be professional and proactive - delivering only the very best in first rate solutions."