Cloud Contact Center for Service Providers

New Addressable Market

The demand for cloud based contact center solutions is heating up and is expected to reach $2.5B in 2015. Most existing call centers use premise based technology that is aging and doesn’t support consumers increasing use of SMS, chat, mobile and video.

Capitalize on this shift to the cloud. StarPound’s software will enhance your current VoIP product offering with a contact center solution that is designed to deliver tomorrow’s technology requirements today.

Profitable Sticky Customers

As Hosted PBX offerings are commoditized, prices and profits are declining and attrition rates are climbing. Differentiate your company with a Cloud Contact Center solution that is difficult for your customer to displace and commands high ARPU and margin.

Flexible Product Strategy

With StarPound you can offer you customers contact center solutions that are; highly replicable and standardized, or highly extensible and customized.

New Professional Services Revenue

Capture a new revenue stream by offering customization of the contact center platform. You can outsource the professional services revenue to StarPound for fulfillment or code it yourself using StarPound’s open source Core and Studio modeling tool.

Optimal Network Integration

StarPound is designed to integrate seamlessly into your network and complement your existing VoIP service platforms. The software stack runs on standard servers and requires minimal equipment for your initial implementation. Deployment of additional servers is modular. You don’t make network investment until you have customers to justify it. StarPound’s architecture minimizes your initial CAPEX and future CAPEX is directly proportional to your success. The robust StarPound platform is scalable and extensible.

Proven Platform

Marquis Enterprise clients have selected and deployed StarPound. DHL critical parts runs StarPound. Nexxlinx chose StarPound to power a 1400 seat call center supporting; Time Warner Cable, Siemens, The Golf Channel, The Financial TImes, Open Table, Reader’s Digest, EA Sports and others. In addition one of the largest software companies and one of the largest prepaid card service firms and one of the largest gaming firms in the world, all depend on StarPound to handle key elements of their business.

Ultimate Service Provider Licensing Model

Most software platforms require a large upfront capital commitment before the first customer is acquired. This “build it and they will come strategy” is no longer palatable to most Service Providers. StarPound’s licensing model is different. It is success based. You don’t pay for licenses until you have the customers on board to pay for them. We are successful when you are successful. Service Providers love this elastic success based model!

Rapid Deployment

Give us a call to learn how quickly we can get you up and running the most advanced cloud contact center in the world.

A Complete Contact Center Eco-System in One Platform