StarPound Contact Center Platform

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The closest I've found to customers doing their own mashups is with hosted service provider StarPound (formerly M1 Global). They focus on business process automation for enterprise customer care, i.e. the intersection of business policies and procedures with call centers and front line employees, and they provide not only web service APIs, but a set of business process modeling and application development tools based on the Eclipse open source development platform.

— Brough Turner, CTO, NMS Communications

Features

StarPound for Contact Centers delivers:

True multi-tenant capability
Integrated PBX
Skills-based call routing (ACD)
Built-in IVR creator with Voice XML and Asterisk IVR
Computer-telephony integration (CTI) for agent screens
Unified desktop
Call recording and call monitoring
Web-based contact and collaboration with StarPound Live!

Screenshots: Click to view larger

Supervisor Dashboard

CTI Integration
w/Salesforce.com

CTI Integration
w/Parature

CTI Integration
w/FirstWave

The Full Solution

StarPound's open-source software offering is one of the most powerful platforms available for contact centers. But the value that StarPound Technologies can bring to bear doesn't end there. We can help you launch a greenfield contact center, or convert you from your existing, costly solution. We can even provide you with a more competitive carrier relationship for handling all of those calls. Additionally, we can leverage our partners to outsource the entire contact center operation for you! Learn more ...

Download

To download the StarPound Call Center platform , visit the download center.