Posted Fri, 08/07/2009 - 15:29 by admin

"The closest I've found to customers doing their own mashups is with hosted service provider StarPound (formerly M1 Global). They focus on business process automation for enterprise customer care, i.e. the intersection of business policies and procedures with call centers and front line employees, and they provide not only web service APIs, but a set of business process modeling and application development tools based on the Eclipse open source development platform."

— Brough Turner, CTO, NMS Communications

Maintenance & Support

While we strongly recommend that our customers and users take advantage of StarPound's cloud-based offering (where support and maintenance are included), we understand that there are advantages to doing it, or hosting it, yourself. StarPound Technologies offers commercial support plans that give you access to our expertise. Our support services provide you with direct access to our expert Support Engineers who are ready to assist you in the installation, development, deployment, and management of StarPound applications.

Comparison of Support Packages

	Community	Silver	Gold	Platinum
Access to Community Forums *
Updates & Patches
Emergency Update Builds
Web Support (trouble tickets)
Telephone Support
Number of Incidents		Unlimited	Unlimited	Unlimited
Web Support Hours		24x7	24x7	24x7
Max Web Response Time		3 Business Days	2 Business Days	1 Business Days
Emergency Telephone Support Hours			Business Hours (ET)	24x7 Hours (ET)
Max Phone Response Time			24 Hours	2 Hours
Emergency Response Time		24 Hours	12 Hours	1 Hour

Cost	Free

* Not an official support channel

Customer Support Portal

If you are an existing customer with a current support package, you may access the StarPound Customer Support Portal by clicking here, or via the "Support" tab at the top of any page on this site.